Sheraton Hanoi Hotel


K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, Vietnam   •  Weather:   

Local Time Phone 84-24-3719-9000 Hotel Reservations 12065111


Hotel Features

Lotus Relax Centre

Operation Time: 09:00 AM - 11:00 PM (Last order at 10:30 PM)

Relax and reconnect at the Lotus Relax Centre. The soft, golden glow against rich wood accents and crisp orange and white linens creates a serene ambiance.

Settle in to one of our five treatment rooms or adjacent private sauna. Select from our menu of customisable massages, facials, body treatments, waxing, and nail services, as well as our Heat Revival Therapy with hot stones.

Reservations should be made at least 24 hours in advance, although walk-ins will be accommodated when possible.

Ambience: Relaxing and Cosy
Spa Hours: 10:00 AM - 12:00 AM
Phone: +8424 3719 9000

Fitness Centre

Operation Time: All day

Located on the hotel’s ground floor, complimentary access to this expansive fitness centre is available from the pool area. Enjoy pool views from the oversized window or gaze at the colorful garden while enjoying the renowned Life Fitness cardiovascular equipment, including treadmills, exercise bikes, and fitness steppers. 

End your workout with a visit to the sauna and Jacuzzi, available in both the men's and women’s locker rooms.

Fitness Equipment: Life Fitness
Equipment Type: Cardio machines and weight training equipment
Hours: 24 Hours
Phone: +8424 3719 9000

Sheraton Club Lounge

Operation Time: 6:30 AM - 10:00 PM

Sheraton Club guests have special access to the Sheraton Club Lounge. Situated on the 17th floor and offering panoramic views of West Lake from expansive windows. A relaxing, upscale space, the Club Lounge offers complimentary breakfast, afternoon hors d’oeuvres including Vietnamese spring rolls, grilled oysters with cheese, and crudités, plus a variety of beverage options.

Need to get some work done? A copier/fax/printer and complimentary office supplies are ready to go. Club guests also enjoy access to a private meeting room for up to five guests. Reservations are required at the Club Lounge Desk. The space includes separate working areas and other quiet spots ideal for reading, writing, or good conversation.

Outdoor Pool

Operation Time: 6:00 AM - 9:00 PM

Swirls of vibrant colour lend fun and flair to this private escape, where emerald trees and sprawling umbrellas offer shade from the golden sun.

Our younger guests will have fun splashing around in the children’s pool, located alongside the main pool. Please note that children under 15 must be accompanied by an adult at all times.

Dive in summer 2018 with style with us! 

Maximum Depth: 1.52 meters/4.99 feet
Minimum Depth: 1.22 meters/4.0 feet
Size: 646.0 sq. meters/6954.0 sq. feet
Hours: Monday - Friday 6:00 AM - 10:00 PM; Saturday and Sunday 7:00 AM - 9:00 PM

Guest Services

Concierge Desk

Operation Time: All day

Providing the highest level of guest service, our concierge is available 24 hours per day, seven days a week to assist with a variety of requests ranging from dinner reservations to directions to everyday necessities such as mail delivery, cargo shipping, laundry, translation services, sight-seeing tours and local hotspot recommendations.


Complimentary Shuttle Van

Operation time: 9:00 AM - 6:00 PM

Our hotel offers complimentary one-way shuttle service to the city’s most attractive sights, including Ho Chi Minh Complex, Hanoi Tower, and Hoan Kiem Lake. Kindly make the reservation with our Concierge team before departure time. 

For the shuttle bus's detailed schedule, please click here

Airport Transfer

Operation time: All Day

Sheraton Hanoi Hotel offers a range of luxury vehicles to transport you from the airport in style. A variety of cars and vans are available, based upon the number of passengers and luggage items. Please click here  to reserve your pick-up transportation in advance. 

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